Terms of Service | Help911.ca

Operated by BeFit Health & Fitness Inc.
Last Updated: December 11, 2025

These Terms of Service (“Terms”) govern your use of Help911.ca (“Help911”, “the Service”), owned and operated by BeFit Health & Fitness Inc. (“BeFit”, “we”, “our”, “us”). By subscribing to or using Help911.ca, you agree to these Terms, our Privacy Policy, and all policies integrated herein.

If you do not agree, do not use the Service.

1. Description of the Service

Help911.ca provides a daily check-in and emergency-notification service. At your selected time, our system attempts to contact your loved one by phone or SMS. If the loved one does not respond after multiple attempts, Help911 notifies the designated emergency contacts according to your chosen preferences.

Help911.ca is not a medical service, not a life-monitoring system, not a 911 replacement, and not a substitute for professional care or emergency responders.

2. Eligibility

To subscribe to Help911.ca, you must:

Be 18 years of age or older
Have legal authority to register the loved one for the service
Provide truthful and complete information
Agree to these Terms and our Privacy Policy

3. User Responsibilities

3.1 Accurate Information

You must provide up-to-date and correct details for:

Subscriber information
Loved one information
Emergency contacts

3.2 Consent

By signing up, you confirm:

The loved one has consented to daily calls or SMS
Emergency contacts have consented to receive potential alerts

3.3 Updating Information

You agree to update details immediately if:

Phone numbers change
The loved one’s address changes
Emergency contacts change
Their health or living situation changes

3.4 Service Understanding

You acknowledge that:

The Service cannot guarantee emergency intervention
Telecom carriers can experience outages
It is your responsibility to ensure your loved one’s overall safety

4. Service Limitations

Help911.ca does not:

Dispatch emergency responders
Provide medical advice or monitoring
Guarantee loved one safety
Ensure emergency contacts respond
Track individuals in real time

Help911.ca is dependent on:

Cellular and phone carriers
Device availability (e.g., phone on silent, dead battery, call blocking)
Correct user-provided information

These dependencies may affect service performance.

5. Fees, Billing, and Integrated Refund Policy

5.1 Subscription Fees

Fees are displayed on Help911.ca and may vary by plan or region.

5.2 Automatic Billing

Subscriptions automatically renew monthly or annually unless canceled.

5.3 Payment Processing

Payments are handled by secure third-party processors (e.g., Stripe, PayPal).
BeFit Health & Fitness Inc. does not store credit card information.

5.4 Failed Payments

If a payment fails, we may:

Retry the payment
Suspend or cancel the service

5.5 Refund Policy (Integrated)

Refunds are issued as follows:

Monthly subscriptions: Non-refundable.
Annual subscriptions: Prorated refunds may be issued only if requested within the first 30 days.
No refunds for:
- Partial months of service
- Service interruptions due to telecom providers
- Incorrect information submitted by the user
- Missed alerts caused by unreachable devices or network issues

Refunds are issued only to the original payment method.

6. Emergency Notification Protocol

If a loved one does not respond:

Help911 attempts multiple check-in calls or SMS.
After non-response, Help911 notifies your emergency contacts by call and/or SMS.
Once notification is sent, Help911’s responsibility ends.

Help911 does not continue monitoring or contacting emergency services.

7. Acceptable Use

You agree not to:

Use the Service for unlawful purposes
Provide false or misleading information
Attempt to interfere with system operations
Reverse-engineer or attempt unauthorized system access

Violations may result in immediate termination.

8. Privacy

Your personal information is handled pursuant to our Privacy Policy, which forms part of these Terms.

Using Help911.ca indicates your agreement to:

The collection and use of data as outlined
The contacting of loved ones and emergency contacts per your instructions

9. Data Storage, Security & Limitations

We use reasonable administrative, technical, and physical safeguards. However:

No system can eliminate all risk
You acknowledge inherent risks in electronic communication and storage

10. Service Modifications

We may modify, suspend, or discontinue any part of the Service, including:

Notification methods
Check-in options
Pricing
System accessibility

Where feasible, we will provide notice.

11. Integrated Disclaimer

The Help911.ca service is provided strictly on an “as-is” and “as-available” basis.
By using the Service, you agree to the following disclaimers:

11.1 Not an Emergency Response Service

Help911 is not:

911
Emergency medical services
A replacement for wellness visits, caregivers, or family oversight

11.2 No Guarantee of Contact

We do not guarantee:

A loved one will answer
Emergency contacts will respond
Telecom providers will deliver calls/SMS without delays or failure

11.3 No Liability for Consequences

We are not responsible for:

Injuries, damages, or outcomes resulting from missed responses
Delayed or failed notifications
Incorrect or outdated contact information
Device issues (battery, ringer off, network outage, etc.)
Any event that occurs before, during, or after attempted notifications

Your use of Help911.ca acknowledges acceptance of these limitations.

12. Limitation of Liability

To the maximum extent allowed by law:

BeFit Health & Fitness Inc. and Help911.ca shall not be liable for:

Direct, indirect, incidental, consequential, or punitive damages
Loss of data
Personal injury, death, or property damage
Losses arising from service interruptions, telecom failures, or emergency contact inaction

Your sole remedy for dissatisfaction with the Service is to discontinue use.

13. Indemnification

You agree to indemnify and hold harmless BeFit Health & Fitness Inc., its directors, employees, contractors, and partners against any claims arising from:

Your use of the Service
Your breach of these Terms
Inaccurate or incomplete information you provided
Unauthorized use of the Service

14. Termination

We may terminate or suspend your account if:

Payments fail
You violate these Terms
We discontinue the Service

Upon termination:

Access to the platform ends immediately
Refunds are only issued where required by the integrated policy above

15. Governing Law

These Terms are governed by the laws of:

The Province of New Brunswick, and
The laws of Canada

Any disputes shall be resolved in the courts of New Brunswick.

16. Contact Information

For questions or concerns regarding these Terms:

BeFit Health & Fitness Inc.
Operator of Help911.ca
Email: info@help911.ca
Website: https://help911.ca